Position Objectives:

• Support operations and maintenance of the  disk and tape storage infrastructure.
• Assist in training first level support personnel to schedule and execute tape backups and training second level support engineers to configure storage requirements.
• Work with sales and customers on custom or unique storage or backup requirements.
• Provide top-level escalation support for operational engineers and hosting customers.
• Provide 24x7 support
• Provide consulting service to customers
• Provide off shift support for US operations

Essential duties:

• Set up and configure the required disk storage for customers.
• Perform all of the management functionality of the disk subsystem.
• Evaluate, integrate, and ensure timely implementation of potential new storage technologies.
• Address and resolve disk storage performance issues.
• Provide necessary customer configuration and installation documentation.
• Work with storage vendors to resolve service related issues.
• Implement disaster recovery responsibilities, processes and procedures.
• Work in a strong team environment with leading edge disk storage technologies.
• Install and configure Backup and Vault software for customers.
• Investigate and resolve reasons for unsuccessful back ups.
• Utilize tape application tools to improve back up efficiencies.
• Address and resolve back-up performance issues.
• Document standard operating procedures.
• Work with tape vendors to resolve service issues
• Implement disaster recovery responsibilities, processes and procedures.
• Support Field Engineer with on-site support to resolve any data management issues.

Required skills:

• Experience with management and support of large Disk Storage Subsystems.
• Experience with RAID, SCSI, and Fibre Channel.
• Knowledge of SAN FC switches configurations.
• Ability to work proficiently in UNIX , Linux and Windows operating systems environments
• Hands on experience working in a large fiber channel SAN with multiple directors, servers, and storage frames
• Ability to diagnose and resolve complex problems involving servers, HBAs, storage, and switches
• Ability to do performance monitoring and analysis for storage across multiple operating systems environments (Solaris, Windows, Linux)
• Experience in managing disk and tape storage in VMware environment.
• Hands on experience working with tape libraries
• Veritas NetBackup Data Center
• Veritas NetBackup Vault
• Veritas Global Data Manager
• Veritas Volume Manager
• 3PAR Data Inform GUI / CLI, Hitachi Navigator Software
• EMC Connectrix Manager, EMC Control Center, EMC Solutions Enabler
• Veritas Foundation Suite, Volume Rep, and Cluster Server
• Tivoli Storage Manager
• McData and/or Brocade Fiber Channel Switches
• Strong troubleshooting and problem analytical skill
• Must have excellent teambuilding and communication skills.
• Provide ability to plan and organize work within a tight team oriented structure.

Desired skills:

Operating Systems

·          

• Sun Solaris 2.7,8,9 and 10
• RedHat Linux 7.x, Advanced Server 2.1, and Enterprise Server 3.0
• Windows 2000 and 2003 Server and Enterprise Server Edition
• HP-UX and/or IBM AIX

Hardware Platforms

•  
  • Hitachi, EMC, HP, and Sun Storage Devices
  • Quantum Scalar 1000, I2K, I500 tape libraries
  • SUN E450, V240, and V440 servers
  • Ethernet Networking Switches

Programming and Scripting Skills

•  
  • Shell scripting
  • Perl

Education or Equivalent Experience:

• Four year college degree or equivalent experience.
• Four years experience administering disk storage subsystems in an enterprise environment.
• Experience with high speed serial communications protocols Fibre Channel, GIGe, etc.
• Experience with Storage Area Networks.