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Network Engineer July 2010
Company: YOH Location: St Louis, MO Status: Permanent Salary: Market Close Date: Permanent Job Description: The Network Engineer will provide support to customers in a complex network and hosting solutions environment. The Network Engineer will execute change requests and troubleshoot systems and network incidents to provide the maximum network availability and optimal Mean Time-To-Repair.
Deliver superior customer service through professional, comprehensive, and timely communication for all Incidents and Requests for Change Provide timely response, escalation, and resolution to promote the rapid restoration of services for all incidents Provide methodical and successful execution of customer change request Maintain network stability through advanced troubleshooting, timely resolution of customer incidents, and proactive maintenance Essential Duties: Identify resolve and/or escalate network issues according to procedural documentation and training Create or update documentation including network diagrams, procedures, and policies to ensure consistent support of customer network environments Provide guidance to adjacent support tiers to assist in resolution of complex network, system and security incidents Provide and obtain timely updates to/from relevant parties (internal and external) Other duties as assigned Critical skills: Previous network support experience in enterprise, IT or service provider environment Experience diagnosing complex issues through packet capture analysis (Wireshark, tcpdump, snoop, Sniffer Pro) Hands on experience including but not limited to: Network LAN and WAN (STP, Cisco Flexlink, OSPF, BGP, MPLS, QOS) Logical and physical ATM and Frame Circuitry Microsoft or Unix server OS Server Loadbalancer configurations and support Common web server applications (IIS, .net, Tomcat, etc) A commitment to delivering a superior customer experience through direct interaction with customers during support and change management Ability to quickly adapt to advancing technologies and procedural changes Proven incident and problem solving (troubleshooting) skills with an emphasis on a timely resolution Ability to coordinate and communicate effectively with other technologists and business partners to maintain high service levels in a demanding environment Ability to work well in team environment Excellent verbal and written communication skills Strong analytical skills Desired skills: Hands on experience with one or more of the following: Security technologies Virtual and physical security devices (ie. Cisco ACE/FWSM, ASA, IP tables, ACL etc.) Intrusion detection support and analysis Systems OS technologies Systems OS such as Unix/Linux and Microsoft Server Loadbalancers (F5, Cisco ACE, Inkra) E-genera Experience with Shell/Perl/Expect/PHP and/or other scripting languages, database administration, and/or web development technologies like HTML, XML, Java Familiarization with SAS-70 and ITIL guidelines and practices Technical certifications in areas of expertise (Cisco, Juniper, MS, ITIL, Nortel, Ciena) Education or Equivalent Experience: Bachelor’s degree or equivalent education in related fields Certificates of training in associated fields/equipments Contact Information: Job Code: Network Engineer July 2010 E-mail: jim.jennings@yoh.com Website: http://www.YOH.com Your Company Name |